Docktion’s directions and dock site knowledge are unique and highly effective:
1. Our directions and dock site knowledge are accessible 24/7/365 via PC, laptop, game box, tablet, personal data assistant, cell phone or any other internet-displayable device.
2. We provide an automatic “mobile mode” for current and recent model cell phones and other comparable handsets such as the iTouch.
3. Operating Instructions: Selecting directions and/or dock site knowledge is very simple and fast. No typing is required after you reach the website. To begin your search, click “Site Search” from the menu. You then click your choices from a few lists presented to you. You can select a company directly from a master list in a drop down box, or narrow down your company choices by first selecting a country, state and city. Next a list of all sites for your company appear. After choosing a particular site, you can view detailed knowledge about the dock site and directions to and from the site.
After clicking on directions to your site, you will choose a route from a list of one or more starting points. Similarly, after clicking on directions from your site, you will choose an exit route from a list of one or more destination points.
To return to a previous screen, use the arrow-back button on your browser. You can get to a different section of the website at any time by clicking its menu label. A Legend is provided to clarify certain terms and abbreviations.
(NOTE: A weak signal from your internet provider may result in an odd search error message, such as “A Database Error Occurred.” Move to a more favorable location and re-try your search. If you anticipate a weak signal in the vicinity of your destination, we suggest you familiarize yourself with our directions and other Dock/Site knowledge at an earlier stage of your trip.)
4. On the final Site page, the page on which you choose to display Dock/Site knowledge, Directions to a Site or Directions from a Site, are two items of important information—a date indicating when the Dock/Site knowledge was last updated and a numerical rating indicating extent of completeness and reliability. These two items of information are also provided on the Directions to Site and Directions from Site pages for each route. They provide users with a degree of confidence in the Dock/Site knowledge and in each route to or from the Dock/Site. A recent update with a number “1” Rating constitutes the “Gold Standard” of Docktion service. Following are descriptions of “Rating 1” knowledge and less complete but still valuable “Rating 2” and “Rating 3” knowledge.
Directions and Dock Site Knowledge receive a Rating of 1 when:
1. In addition to general information, the introductory comments on the directions may contain warnings of problems anticipated or actually experienced en route and advice on what to do and/or what not to do.
2. Directions are given in complete detail using very precise terms in a standard format. They are not only accurate and complete, but easy to understand and follow. They are presented in much the same way as one truck driver would describe a route to another driver. Our directions are as current and reliable as possible.
3. Starting points off interstates or highways are chosen by our drivers according to suitability for trucks and ease of access to docks. Typically these points enable the shortest, most direct path to docks with the least travel on surface streets. Directions from starting points are provided for both directions on the interstate or highway. You get full directions whether your approach to the starting point is Northbound or Southbound, or Westbound or Eastbound.
Some docks can normally be reached from more than one interstate or highway. In these cases we provide directions from each one. You choose the starting point that works best for you.
4. Our drivers travel the chosen truck routes in cars. This enables them to give much better attention to distances, landmarks and potential hazards than in trucks, with trucks’ traffic and maneuvering limitations. They can easily re-drive a route until they are satisfied that they have “got it right.”
5. “Rating 1” directions provide the most accurate segment distances—for most segments we strive for accuracy to within 0.1 mile. Some key shorter segments may be measured to the tens of feet.
6. Well-chosen landmarks that are as prominent, visible and as permanent as possible are provided at each turn and also along the way on longer segments. These, along with accurate distances enable you to positively identify and be confident of each turn, even at night, in bad weather, or in other poor visibility conditions. You can identify each turn regardless of whether a street sign is visible or not.
7. Street names are identified for all segments that have a street name. (Some segments, such as driveways to docks do not have a name.) Each direction segment is first described in brief form, e.g., “Right on ABC St 1.4 miles to CDE St.” Some drivers may prefer to use only these brief header lines, especially if in daylight, or as a memory refresher if they have been to a dock previously.
Remarks below each header line provide landmarks and other useful knowledge. This knowledge includes hazards that are noted and/or to be avoided, e.g., tight turns, ditches, pylons in tricky locations, low clearances (from bridges, power/telephone lines, etc.), truck-restricted streets and cluttered dock areas. Advice may also be provided on such inconveniences as high traffic patterns and railroad crossings where long train delays occur. Other driving tips alert you to conditions such as tight maneuvering situations where tandems forward is advised and congested appointment docks where early arrival is prohibited or discouraged.
8. Our directions tell you which side of the final street your customer is on and when not obvious, how to recognize the customer’s site (via nearby landmarks, signs, building description, etc.). Our directions then take you to the customer’s truck driveway—you don’t have to guess which store/plant driveway to use and/or how best to navigate a customer/employee parking lot. At unfenced sites such as retail chain stores, our directions take you all the way to the docks and where appropriate, in a manner which best positions you to back into them.
9. Where appropriate, HAZMAT route restrictions are taken into account.
10. Departing directions from docks are provided in complicated cases or those in which you can’t simply reverse your approach route.
11. Finally, routes laid out by our drivers are checked for accuracy by our field testers. Routes are re-driven periodically and/or checked by other means to ensure they reflect current conditions.
12. Other useful knowledge about dock sites themselves is provided. Some of this knowledge is provided as it is learned from other drivers or becomes experienced from our drivers having had their trucks loaded or unloaded at these docks. Other knowledge is gathered by our telephone checkers. This dock site knowledge includes:
a. How much maneuvering space there is and the kind of backing required
b. Shipping/receiving days and hours
c. Whether an appointment is required
d. Whether drivers or lumpers are required to load/unload/assist with freight
e. Suggested time thresholds you should plan on for live loads/unloads
f. Whether extended/overnight parking is available and advised
g. Whether the site or load makes load locks, straps, or other bracing mandatory or advised
h. Whether there may be HAZMAT loads
i. Any other special load conditions
j. Whether a site requires tandems slid back or forward
k. Whether a site requires a trailer sweep or washout
l. Whether restaurant or fast food service is available within walking distance (2 blocks)
13. Dock site knowledge is also periodically updated by telephone and by observations from our drivers and field testers.
1. “Rating 2” directions are typically generated “on the fly” by a Docktion driver from his/her truck delivering to or picking up at a site. While all route segments and turns are documented, their descriptions are often not as complete as those of “Rating 1” and distances are more likely approximations. Directions still adhere to certain rigorous Docktion standards. For example they may not name every street, but still must describe every segment and turn, identify landmarks at every turn and adhere to our standard terms and format. As such these directions are still very valuable.
2. A Docktion driver in a truck will usually document directions from only one direction at his/her starting point—the direction from which he/she approached the starting point. However, by actually driving a truck on that route, the driver can provide a good perspective of the route, its problems and what to do and/or what not to do in driving it.
3. It is possible for “Rating 2” dock site knowledge to have less gaps than “Rating 1” knowledge. This is because most of the verified entries are based on Docktion drivers’ direct pickup or delivery experience. Some of the remaining gaps are filled in by our telephone checkers.
4. In the dock site introductory comments Docktion drivers may provide general information, warnings of operations problems anticipated or actually experienced and advice on what to do and/or what not to do.
5. Over time, “Rating 2” directions and/or dock site knowledge may be upgraded to “Rating 1,” with routes having been driven by car and documented more completely and accurately and/or dock site operations having been more completely experienced by our truck drivers.
1. The sources of “Rating 1” and “Rating 2” directions and dock site knowledge are Docktion’s drivers, field testers and telephone checkers. “Rating 3” knowledge comes primarily from truck drivers not employed by Docktion. However these drivers have been carefully selected for their integrity, attention to detail and ability to observe and describe direction and dock site knowledge according to Docktion standards. Their directions are required to be comparable in quality to “Rating 2” directions.
2. Like Docktion drivers, these “third party” drivers will usually document directions from only one direction at their starting point—the direction from which they approached their starting point. However, they are required to provide a good perspective of the route, its problems and what to do and/or what not to do in driving it.
3. As with Docktion drivers, third party drivers should be able to supply most of the dock site knowledge based on their pickup or delivery experience. Some of the remaining dock site knowledge gaps are filled in by our telephone checkers.
4. In the dock site introductory comments third party drivers may provide general information, warnings of operations problems anticipated or actually experienced and advice on what to do and/or what not to do.
5. Over time, “Rating 3” directions and/or dock site knowledge may be upgraded to “Rating 2” or “Rating 1,” with routes having been driven by truck or by car by a Docktion driver and/or dock site operations having been experienced by one or more of our truck drivers.
Currently there is no charge for this Docktion service. In the future TruckerScape, Inc. may charge a subscription fee for a set number of Docktion accesses to help cover the costs of growing and maintaining our knowledge base. Your accesses would have no expiration date—they would be valid until you use them. You would be able to check that your particular site is actually in the knowledge base prior to entering and incurring an access charge. You would only be charged once for 7 days of usage, to give you plenty of time to plan as well as complete your trip. During the 7 day period you would have unlimited access to all knowledge about your site.
To encourage its use by all OTR drivers, we would hold the fee to a nominal amount. The amount would reflect our belief that initially drivers will use the database sparingly, for the tougher dock locations that they encounter occasionally and/or when they have serious reservations about any other directions they have received. As the database grows and gains more acceptance, drivers’ usage may increase.
If a fee is initiated we will guarantee your satisfaction and refund your money upon written request if you have not used more than 3 accesses. We appreciate any constructive input you have at any time. All we require is your understanding that Docktion material is provided on a ‘best efforts’ basis and TruckerScape, Inc. is not responsible for any damages or losses incurred in using them.
You use the website and materials at your own risk. While we strive to provide accurate, clear and current information, you may find inaccuracies such as an outdated landmark, a modified dock service time, a typographical error or wording that seems ambiguous to you. In addition, you may find that weather, a construction project, traffic conditions, or some other temporary event causes a different route to be a better choice than one we advise. Please use good judgment, obey the rules of the road at all times and comply with all posted signage.